Four Rowan Family Medicine offices earn highest honors for quality

Four Rowan Family Medicine offices earn highest honors for quality


The Rowan Family Medicine offices in Hammonton, Mt. Laurel, Sewell and Stratford have earned recognition as Level 3 Patient-Centered Medical Homes – the highest level awarded – by the National Committee for Quality Assurance (NCQA). Earning a Level 3 designation means that all four offices have independently demonstrated a commitment to a level of primary care that improves the patient experience, reduces the need for emergency room or hospital admissions, and decreases costs. Together, the four offices comprise the entire clinical Family Medicine practice at the Rowan University School of Osteopathic Medicine (RowanSOM).

“This is a monumental achievement for Rowan Medicine and for our school,” said Dr. Thomas Cavalieri, Dean of RowanSOM. “Across the country, very few clinical practices have received this honor, so having all four of our Family Medicine offices earn the highest designation possible is a remarkable accomplishment.”

The NCQA Patient-Centered Medical Home (PCMH) is a model of primary care that combines teamwork and information technology to improve care, improve patients’ experience of care and reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians, instead of approaching care as the sum of individual office visits. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the health care system. Research shows that medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.

“In a patient-centered care model one of our aims is to decrease emergency room visits and hospital admissions, which ultimately is better for patients,” said Dr. Joshua Coren, chairman of the Department of Family Medicine at RowanSOM. "Our great team of faculty, staff, and residents are proud to achieve the highest level of recognition as a testament to the coordinated care that we provide for our patients in Burlington, Camden, Atlantic and Gloucester Counties. As an academic medical institution, we are equally proud that our medical students and residents are learning in this type of environment.”

According to Dr. Alison Mancuso, of Rowan Family Medicine in Sewell, PCMH changes the relationships between physicians and patients in a way that benefits both.

“Instead of the traditional doctor/patient model, a PCMH fosters partnerships between patients and their clinicians to improve care and reduce costs,” she said. “Our staff is understandably proud of our achievement. It shows that we are providing our patients with the right care, at the right cost and at the right time.”

About NCQA

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s Web site ( contains information to help consumers, employers and others make more informed health care choices.